FAQ

1. How do I place an order?

To place an order, simply add the products you want to your cart and proceed to checkout. During the checkout process, we'll guide you through entering your shipping and billing information, as well as choosing your preferred shipping method. Once you've completed your order, you'll receive a confirmation email with your order details.

2. What payment methods do you accept?

We accept most major credit cards, including Visa, Mastercard, and American Express, Google Pay, Apple Pay, Shop Pay, Meta Pay. We currently do not accept PayPal.

3. How long will it take to receive my order?

Shipping times vary based on your location and shipping method. We'll provide you with an estimated delivery date during checkout based on the shipping method you choose. Once your order has shipped, we'll send you tracking information so you can track its progress.

4. What is your return policy?

We have a 30-day return policy. If you're not satisfied with your order, please contact us and we'll provide instructions on how to return your items. We accept returns for any reason, as long as the item is unopened and in its original packaging. Please refer to our Refund Policy for more details.

5. Are your products cruelty-free?

Yes, we only work with brands that share our commitment to ethical and sustainable practices. All of our products are cruelty-free and never tested on animals.

6. Can I track my order?

Yes, we'll send you a tracking number once your order ships so you can track its progress. You can track your order on our website or through the shipping carrier's website.

7. Do you offer free shipping?

Yes, we offer free standard shipping on orders over a certain amount. Some exclusions apply, so please check our shipping policy for details. If your order does not qualify for free shipping, we offer affordable shipping rates based on your location and order size. Please refer to our shipping page for more details.

8. Can I cancel or change my order after it has been placed?

If you need to cancel or change your order, please contact us as soon as possible. We'll do our best to accommodate your request, but once an order has shipped, we cannot make any changes. If you need to make a change to your order after it has shipped, you may need to return the item and place a new order.

9. Do you offer gift wrapping or gift cards?

Yes, we offer gift wrapping and gift cards for an additional fee. Please check our gift policy for details. Our gift wrapping options are perfect for birthdays, holidays, and other special occasions.

10. How can I contact customer service?

If you need assistance, please contact us by email or live chat. Our customer service team is available Monday through Friday from 9am to 5pm EST. We strive to respond to all inquiries within 24 hours, but response times may vary based on the volume of inquiries we receive.

11. Are your products authentic and brand new?

Yes, all of our products are brand new, unopened, and 100% authentic. We source our products directly from authorized distributors and manufacturers to ensure that our customers receive only the highest quality products.

12. How can I be sure that the products I receive are authentic?

We take product authenticity very seriously and have implemented strict quality control measures to ensure that all of our products are genuine. Additionally, we offer a 100% authenticity guarantee on all products purchased from our store. If you have any concerns about the authenticity of a product you've received, please contact us and we'll investigate the issue.

13. Do you offer a warranty on your products?

While we do not offer a warranty on our products, all of our products are covered by the manufacturer's warranty. If you experience any issues with a product, please contact us and we'll be happy to assist you in contacting the manufacturer to address any issues.